We want to provide 100% customer satisfaction. If you are unhappy with our products when you buy kratom capsules online or any of our other products, please contact us and return the product and we will work with you to provide a solution to your needs either a refund or replacement. When our customers buy kratom capsules online or other kratom products, we strive to make sure they are satisfied with their purchase.
Please Keep In Mind That,
- Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
- On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
- Nu Wave Botanicals does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Nu Wave Botanicals and adequately packed before shipment.
- Nu Wave Botanicals will not reship a returned item for any reason.
NOTICE: You should expect to receive your refund within a week after we receive the product back to us. Please have patience.